Transportation Policies
These policies help Tracy Transport LLC provide fair, dependable, and organized service. Confirming a reservation acknowledges that you have read and accepted all applicable policies.
Reservation & Availability
Reservations are subject to vehicle availability and schedule capacity. We recommend booking in advance to secure your preferred travel time.
Quote Policy
All quotes provided are estimates based on the information provided at the time of inquiry. Changes in distance or duration may adjust the final fare.
20% Reservation Deposit
All transportation services with a quoted price over $60 require a 20% non-refundable deposit to secure your SUV time block.
Why this policy exists: This deposit reserves your time slot and helps protect our business from last-minute cancellations, ensuring reliability for all our passengers.
Cancellation Policy
Please notify us as soon as possible for cancellations. Deposits are strictly non-refundable but may be eligible for credit in certain scheduling circumstances at our discretion.
Customer Changes
Changes to your booking time or destination must be communicated at least 24 hours in advance and are subject to availability.
Airport Pickup Policy
We track flights to adjust for delays. Standard wait time is included; extended wait times beyond 45 minutes from arrival may incur additional parking fees.
Weekly Ride Policy
Weekly and recurring rides are scheduled as a block. Any cancellations for specific sessions must be made 48 hours prior to the ride time.
Payment Policy
We accept major credit cards and digital payments through our secure booking app. Balance is due upon completion of the service.
Gift Card Policy
Gift up cards are valid for any Tracy Transport service. They are transferable but not redeemable for cash. Confirmation is required for redemption.
Passenger & Vehicle Care
We maintain a clean and sanitized environment. Passengers are expected to maintain reasonable cleanliness during the ride. Damage fees may apply for excessive cleaning.
Safety Policy
Seatbelts must be worn at all times. The driver reserves the right to terminate any ride due to unsafe passenger behavior with no refund.
Service Limitations
Service is restricted to our stated geographic service areas. We do not provide long-haul interstate transportation beyond regional hubs.
Policy Updates
Policies are reviewed regularly and are subject to change. Current policies are always posted here for your convenience.
Still Have a Question?
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